Frequently Asked Questions
Everything you need to know about your Cocopup order and our stylish accessories.
How long will it take to receive my Cocopup order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain products may be exempt unless they arrive faulty.
How do I know which size to choose for my pet?
We provide a detailed Size Guide on every product page. We highly recommend measuring your pet's neck and chest circumference to ensure a comfortable and secure fit before purchasing.
Are your products machine washable?
Most of our harnesses and collars are hand-wash only to preserve the vibrant prints and hardware quality. We recommend using warm soapy water and laying them flat to dry naturally.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship our fashion-forward pet accessories worldwide. Shipping costs and estimated delivery windows are calculated automatically at checkout based on your destination.